1. Order confirmation
Every order is confirmed by our team through WhatsApp or e-mail before shipping, including the destination, the required documentation and the estimated delivery window.
2. Destinations
We ship within the United States and to international destinations where the importation of hemp-derived cannabinoid products is permitted. For international orders, the buyer is responsible for any authorization, duties, taxes or fees required by the destination country. Our team provides guidance on the documentation needed.
3. Processing and delivery times
Orders are processed after confirmation and payment. Delivery times depend on the destination and carrier and are informed by our team at confirmation. Tracking information is shared as soon as the order ships.
4. Packaging
Products are shipped in discreet, protective packaging, with the Certificate of Analysis available for every batch on request.
5. Address accuracy and delivery issues
Please confirm the shipping address carefully. We are not responsible for delays or losses caused by incorrect addresses. If a package arrives damaged, contact us within 48 hours with photos so we can arrange a replacement.
6. Contact
Questions about this policy can be sent to contact@truewellness.life or via WhatsApp at +55 11 97572-1956. True Wellness Corp. · 8180 NW 36th St, Suite 329 · Doral, FL 33166 · USA