1. Damaged or incorrect products
If your order arrives damaged, defective or different from what was confirmed, contact us within 48 hours of delivery with photos and the lot number. We will replace the product or refund the amount paid.
2. Unopened products
Unopened products in their original sealed packaging may be returned within 14 days of delivery, subject to our team’s confirmation. Return shipping costs are the buyer’s responsibility unless the return is due to our error.
3. Opened products
For safety and quality reasons, opened products cannot be returned or refunded, except in cases of manufacturing defect confirmed by our quality team.
4. Refund method and timing
Approved refunds are issued to the original payment method within 10 business days after we receive the product or confirm the claim.
5. Orders held or refused at customs
For international orders, if a shipment is held or refused because the required authorization was not obtained by the buyer, refunds are limited to the product value less shipping, duties and any costs incurred.
6. Contact
Questions about this policy can be sent to contact@truewellness.life or via WhatsApp at +55 11 97572-1956. True Wellness Corp. · 8180 NW 36th St, Suite 329 · Doral, FL 33166 · USA