1. Information we collect
- Information you provide: name, e-mail, phone or WhatsApp number, shipping address and any details you share when contacting our team, including medical information you choose to disclose for protocol support.
- Automatically collected: IP address, browser and device information, pages visited and interaction data, through cookies and similar technologies.
- Age confirmation: a local browser flag that records that you confirmed being 21 or older. It is stored on your device only.
2. How we use it
- To answer your requests, provide product information and support prescribing physicians.
- To process and deliver orders and send order-related communications.
- To improve the Site and our services.
- To comply with legal obligations.
3. Health information
Any health information you share with our team is used only to support your protocol and is not sold or shared for marketing purposes. It is handled with restricted access by our scientific and customer teams.
4. Sharing
We share personal data only with service providers that help us operate (hosting, communication tools, shipping and payment partners), with prescribing physicians when you ask us to, and when required by law. We do not sell personal data.
5. Cookies
The Site uses essential cookies and local storage for functionality (such as the age confirmation) and may use analytics cookies to understand how the Site is used. You can control cookies through your browser settings.
6. Retention and security
We keep personal data for as long as necessary for the purposes above or as required by law, and we apply technical and organizational measures to protect it.
7. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the use of your personal data, and to withdraw consent. Requests can be sent to contact@truewellness.life.
8. Children
The Site is not directed to anyone under 21 and we do not knowingly collect data from minors.
9. Contact
Questions about this policy can be sent to contact@truewellness.life or via WhatsApp at +55 11 97572-1956. True Wellness Corp. · 8180 NW 36th St, Suite 329 · Doral, FL 33166 · USA